How do I buy tickets?
What is the ticket convenience fee?
Are there any ticket discounts?
How do I get my group preferred seats?
How long is the performance?
How do I get to the theater and where do I park?
When should I arrive at the theater?
What should I wear to the performance?
Are there any accommodations for patrons with physical challenges?
May I bring a camera?
May I bring child(ren) to the performance?
What if someone needs to contact me during the performance?
How do I find more information about Shen Yun?
Is there anything else that I should pay attention to?
Can I donate my ticket(s)
A: You could buy online at ShenYun.com/Denver. In addition, the ticket window at the theater is open one and a half hours prior to show time. You could also place your order with FDAC at 888-316-4234.
A: We waive the convenience fee for groups of 10 or more. Call FDAC at 888-316-4234 for group orders.
A: Placing your group order as early as possible is an excellent way to ensure great seating. We always do our best to get your group the best seats possible for every performance.
A: Shen Yun program is about two and a half hours, including a 15 minute intermission.
The eTicket will list directions and where to park at the theater. The artscomplex.com website also has detailed information about the venue.
A: It is recommended that you arrive at the theater at least 30 minutes prior to the curtain time. Please allow sufficient time for traffic delays and parking. Should you arrive at the theater late or after curtain, you will be held in the lobby until there is a suitable seating break during the performance. In fairness to the performers and fellow show-goers, we ask that you remain in your seat until the performance has concluded.
A: Going to a Shen Yun performance is often a special occasion for our guests and they frequently dress up for the event. For some, that may mean a tuxedo or an elegant gown, for others it may mean a business suit or blazer, and for some it may be a clean pair of pants and a polo shirt. We recommend dressing as if you are going out to dinner at a nice restaurant
A: There are accessible seating options available upon request. If you require wheelchair accessible and/or companion seating, please mention it to the ticket agent so that they could assist you with your ticket order.
A: The taking of photographs, video, audio, digital or recordings of any type during performances is STRICTLY PROHIBITED.
A: Shen Yun is traditional and family friendly... recommended for ages 6 and older. Children under the age of 5 will NOT be admitted to the theatre. Every patron, regardless of age, must have his/her own ticket.
For many children, it is “marvelous experience. A wonderful introduction to the outstandingly rich Chinese culture." (Cliff.com Reviewer 10-year old James & Mom)
“It’s something that every child should see. It’s a great message - a great message for truth, divinity and sense of purpose." (Lisa McLeod, MPP, Canada)
A: Please TURN OFF all pager, cell phones, watches, alarms, and other electronic equipment during the performance to avoid potential interference to the electronic equipment used in the performance.
Guests cannot be paged at the theater. If someone might need to contact you, please make sure they know your exact seat location (seating section, row and seat numbers). Please do not text message during the performance.
A: Please check the Shen Yun official website ShenYun.com or call our information hotline 888-316-4234.
A: For the enjoyment of the entire audience, we politely ask for your cooperation with the policies mentioned below: Only children age 5 and above are admitted.
Arrive early. Late seating is only available at appropriate breaks.
Absolutely NO photographing or recording during the performance.
Turn off all cell phones during the performance.
In addition, please be aware that other patrons may be sensitive to perfume and after-shave fragrance when in close proximity. Your consideration is appreciated!
A: If you are unable to attend the performance, your tickets can be donated for an income tax deduction if requested. To receive recognition as a donation, the tickets must be received by the FDCA office at least 3 business days prior to the scheduled performance. Please call our information hotline 888-316-4234.